Returns and changes

CHANGES

In the event that the product you have ordered arrive in damaged or defective because of transportation conditions, it will be exchanged for the same product in perfect condition without any additional charge. You must communicate us the incidence 24 hours after your receipt the product.

** Trias Shop only takes over the costs of their own shipping.

RETURNS

The user has the right to replacement or return for which he may contact Trias Shop via email info@trias-shop.com and waive the purchase within a period not exceeding fifteen working days from receipt of product.

The product must be sent to the following address:

J. Trias, S.R.L.

Plaza de la Cruz, 22

08700 Igualada (Barcelona)

Spain

In case of return Trias Shop is committed to refund the amount paid by the user (not including shipping costs) upon receipt of the items in our store for review. Merchandise must be unused and in their original packing. Once verified, we will proceed to refund the amount (not including shipping costs) in the same mode in which the purchase was made. The deadline for payment is set out in the Act.

The user will have no right of return if the product is not returned in their original packaging and when the product is not in perfect condition. In this case the product will be returned to the customer and will charge the costs of new shipment.

Remember: All items that have been adjusted for the size or have been engraved will not be changed or returned.